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Grievance Redressal

Grievance
Redressal

Grievance Redressal Mechanism At CASHTREE Finance, we are committed to delivering a reliable, transparent, and consistent customer experience across every touchpoint. If, at any stage, you are not satisfied with the services provided or the resolution offered, you may register your grievance through the escalation matrix provided below. The Company has implemented a structured Grievance Redressal Mechanism to ensure that all grievances are acknowledged, monitored, and resolved in a fair, transparent, and time-bound manner. The Grievance Redressal Mechanism also covers complaints relating to services provided by the Company's outsourced partners and service providers, including but not limited to call centres, Direct Selling Agents (DSAs), Loan Service Providers (LSPs), collection agencies, and any other authorized representatives engaged by CASHTREE Finance. Customers are encouraged to provide complete details of their grievance to facilitate prompt investigation and resolution. Every grievance will be handled in accordance with the Company's Grievance Redressal Policy and the applicable guidelines issued by the Reserve Bank of India (RBI).

✧ First Point of Contact

Level 1

You may raise a grievance through any of the below servicing channels.

Call Us 1800-120-8804 At any day of week (except National Holidays) between 09:30 AM to 6 PM
Write To Us helpdesk@cashtree.co.in
Visit Us Locate your nearest branch https://cashtree.co.in/
Raise A Concern Share your concern with us Click here to raise a concern
✦ Escalation Review

Level 2

If the resolution received from Level 1 is not satisfactory, you may raise an escalation at Level 2

Grievance Redressal Officer Mr. Upendra Kumar Singh
Email upendra.kumar@cashtree.co.in
Contact Number 1800-120-8804 (Mon - Fri, 09:30 AM - 6 PM) (Except National Holidays)
Address A-1/B,Sector 16, Noida, Uttar Pradesh, 201301
⚡ Final Escalation

Level 3

If you are still not satisfied with the resolution at Level 2, you may escalate to the Principal Nodal Officer at Level 3.

Principal Nodal Officer Vijay Agrawal
Email vijayagrawal@cashtree.co.in
Contact Number 1800-120-8804 (Mon - Fri, 9 am - 6 pm) (Except National Holidays)
Address A-1/B, Sector 16, Noida, Uttar Pradesh, 201301
⚡ Final Escalation

Level 4

Eligible complaints may be escalated through RBI CMS under the applicable Reserve Bank - Integrated Ombudsman Scheme, subject to its coverage, timelines and admissibility conditions. Completion of every internal escalation level is not an additional condition imposed by this page.

First raise your complaint with the Company. If you are dissatisfied with its reply or resolution, or no reply is received within 30 days or any longer period applicable under the Scheme, you may lodge an eligible complaint through RBI CMS, subject to the applicable Scheme conditions and filing deadlines. https://cms.rbi.org.in/
RBI

RBI's CMS Portal

https://cms.rbi.org.in/
RBI

RBI's Sachet Portal

https://sachet.rbi.org.in/
Resolution TAT: Level 1: 48h  |  Level 2: 5 days  |  Level 3: 10 days  |  Level 4: As per Ombudsman
Download Grievance Policy
Which level should I choose?

Start with Level 1 for all new complaints. If unresolved, escalate sequentially to Level 2, then Level 3.

Helpline Support

Our helpline is available from 9:30 AM to 6:00 PM every day, except National Holidays. Dial 1800-120-8804 for assistance.

Your voice matters. We are committed to fair resolution at every level. If you are not satisfied, you may also approach the RBI Complaint Management System (CMS).