Grievance
Redressal

Grievance Redressal Mechanism At CASHTREE Finance, we are committed to delivering a reliable, transparent, and consistent customer experience across every touchpoint. If, at any stage, you are not satisfied with the services provided or the resolution offered, you may register your grievance through the escalation matrix provided below. The Company has implemented a structured Grievance Redressal Mechanism to ensure that all grievances are acknowledged, monitored, and resolved in a fair, transparent, and time-bound manner. The Grievance Redressal Mechanism also covers complaints relating to services provided by the Company's outsourced partners and service providers, including but not limited to call centres, Direct Selling Agents (DSAs), Loan Service Providers (LSPs), collection agencies, and any other authorized representatives engaged by CASHTREE Finance. Customers are encouraged to provide complete details of their grievance to facilitate prompt investigation and resolution. Every grievance will be handled in accordance with the Company's Grievance Redressal Policy and the applicable guidelines issued by the Reserve Bank of India (RBI).