Refund and Cancellation Policy
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This Refund and Cancellation Policy applies to the mobile application and/or website operated by CASHTREE Finance Private Limited ("Company", "We", "Us", or "Our"). By accessing or using our platform and applying for financial services or loans, you agree to comply with and be bound by the terms outlined below.
1. Loan Application Cancellation
- Before Disbursement: You may cancel your loan application at any stage prior to the final approval and disbursement of funds into your designated bank account, free of any penalty or cancellation charges. Cancellation requests can be submitted through the app's support section or via email.
- After Disbursement: Once the loan amount has been successfully disbursed to your bank account, the loan cannot be cancelled. You are obligated to repay the loan in accordance with the executed Loan Agreement and Repayment Schedule.
2. Cooling-Off / Look-Up Period
- In compliance with regulatory guidelines for digital lending, we provide a Cooling-Off Period (ranging from 3 to 5 days, as specified in your Loan Agreement/KFS) from the date of loan disbursement.
- During this period, you have the right to exit the loan by repaying the principal amount and the proportionate APR interest for the days the funds were at your disposal, without any prepayment penalty.
3. Processing Fees and Non-Refundable Charges
- Upfront fees such as Processing Fees, KYC verification charges, or statutory levies (e.g., stamp duty) incurred during the loan processing stage are non-refundable, even if the loan application is subsequently rejected based on our internal credit assessment or eligibility criteria.
4. Prepayment and Foreclosure
- You may choose to pre-close or foreclose your loan facility before the completion of the scheduled tenure by paying the outstanding principal along with any applicable foreclosure charges as detailed in your Key Fact Statement (KFS) and Loan Agreement.
5. Refund Process for Erroneous Transactions
- In the event of a technical glitch, double payment, or erroneous deduction from your account, please notify our customer support team immediately with transaction proofs (reference ID/screenshots).
- Verified refunds will be processed and credited back to the original source bank account within 7 to 10 working days.
6. Escalation
If your refund is not processed within the specified timelines, you may escalate as per our Grievance Redressal Policy.
7. Contact Information
CASHTREE Finance Private Limited
Location: A-1/B, Sector 16, Noida, Uttar Pradesh 201301
Email: info@cashtree.co.in